When it comes to ERP implementation, technology alone won’t get you across the finish line. It’s the people leading the project who make all the difference. Even the most advanced ERP system implementations can fail without the right team in place.
Whether you’re transitioning from legacy systems or implementing ERP for the first time, assembling a strong internal and external team is critical. In this blog, we’ll break down the essential roles that ensure your ERP project stays on track. From executive sponsors to project managers and subject matter experts, every role plays a part in making your vision a reality.
If your organization lacks these resources in-house, BHC Group has the experience and experts to fill the gaps and work as an extension of your team to ensure a seamless implementation.
1. The Executive Sponsor: Your Project Champion
Think of the executive sponsor as the North Star of your project. They provide strategic direction, remove roadblocks, and ensure the project has the necessary resources. Ideally, this individual is a senior leader with decision-making authority who can align stakeholders and keep the project on the executive agenda.
Key Responsibilities:
- Advocate for the project at the executive level
- Ensure cross-functional alignment
- Make high-level decisions when conflicts arise
2. The Business Leader: Connecting Strategy to Operations
A business leader brings deep operational knowledge to the project. They work alongside the project manager to ensure the ERP system aligns with your organization’s goals and processes. Having someone who understands how day-to-day operations work ensures the ERP supports business needs.
Key Responsibilities:
- Provide insights into operational processes
- Ensure system capabilities match business goals
- Engage and align key stakeholders
3. The Project Manager: The Glue That Holds It All Together
ERP implementation is a complex, multi-phase project. A dedicated project manager is essential to keep everything running smoothly. They manage timelines, budgets, and resources while aligning internal and external teams.
Key Responsibilities:
- Develop and maintain project plans
- Manage resources and timelines
- Identify and mitigate risks
- Ensure clear communication across all parties
4. The Business Analyst: Bridging the Gap Between Tech and Operations
Your business analyst ensures the ERP system reflects the actual needs of your business. They gather detailed requirements, collaborate with stakeholders, and translate those needs into actionable plans for developers and consultants.
Key Responsibilities:
- Document and analyze business processes
- Communicate business needs to the technical team
- Validate system functionality through testing
5. The IT Technical Team: Keeping Systems Connected
ERP systems rarely operate in isolation. Your IT technical team ensures seamless integration with other platforms, manages data migration and provides post-launch support. They’re the guardians of system stability and security.
Key Responsibilities:
- Oversee data migration and system integration
- Ensure system performance and security
- Provide ongoing technical support
6. The Data Management Specialist: Ensuring Data Integrity
Data is the backbone of any ERP system. A data management specialist oversees data extraction, transformation, and loading (ETL) into the new system. Their role is essential for maintaining accuracy and ensuring stakeholders can trust the data they rely on for decision-making.
Key Responsibilities:
- Clean and organize data for migration
- Resolve data inconsistencies and errors
- Ensure data quality throughout the project
7. The Change Manager: Ensuring User Adoption
An ERP system is only as successful as its adoption. Change management specialists focus on the human side of implementation. They develop communication plans, conduct training sessions, and provide ongoing support to ensure users’ comfort and confidence.
Key Responsibilities:
- Develop and execute change management plans
- Conduct training and user enablement
- Monitor user adoption and address concerns
8. Subject Matter Experts (SMEs): Your Frontline Advisors
SMEs provide hands-on insights into how the ERP will impact different departments, from finance and operations to HR and supply chain. They ensure the system is practical and beneficial.
Key Responsibilities:
- Provide operational insights and feedback
- Participate in testing and validation
- Act as a resource for end users
9. The Professional Advisory Partner: Bringing It All Together
While internal teams bring critical insights, ERP implementation requires specialized expertise. This is where an advisory firm like BHC Group comes in. We fill the gaps, offering hands-on experience with ERP systems, industry best practices, and change management strategies.
Our consultants work alongside your team to guide decision-making, troubleshoot issues, and ensure the project delivers real business value.
BHC Group has the experience and expertise to ensure every aspect of your ERP implementation is covered. From experienced project managers and business analysts to data migration specialists and change managers, we act as an extension of your team to drive project success.
Key Responsibilities:
- Provide ERP selection and implementation expertise
- Offer unbiased recommendations
- Manage project risks and troubleshoot challenges
- Ensure alignment between ERP capabilities and business needs
Final Thoughts
A successful ERP implementation starts with a well-rounded team. From executive sponsors to SMEs, each role is crucial in ensuring your ERP system is delivered on time, within budget, and aligned with your goals. By bringing on the right people and partnering with experienced advisors like BHC Group, you’re setting your project up for long-term success.
Ready to build your ERP dream team? Let’s talk. BHC Group is here to help every step of the way.
Contact BHC Group today to discover how we can help you save time, money, and stress—while delivering the results you need.
